Transportation-Consumer Affairs

 

To improve service provided to the public by U.S. and foreign air carriers.

Deleted 03/03/2014 (Archived.) 20.900 Agency: Department of Transportation
Office: Office of the Secretary (OST) Administration Secretariate INVESTIGATION OF COMPLAINTS Fiscal Year 2012: No Current Data Available Fiscal Year 2013: May include 14,000 complaints, information requests, opinions, and compliments. Fiscal Year 2014: No Current Data Available Federal Aviation Act of 1958, Section 1002, Public Law 85-726, 49 U.S.C 1301. All users of air transportation. All users of air transportation. No Credentials or documentation are required. This program is excluded from coverage under OMB Circular No. A-87. Preapplication coordination is not applicable. Environmental impact information is not required for this program. This program is excluded from coverage under E.O. 12372. This program is excluded from coverage under OMB Circular No. A-102. OMB Circular No. A-110 applies to this program. The Division requests that complainants first contact the airline in an attempt to resolve the complaint. If that is unsuccessful, they can call or email the Division or send a letter stating pertinent facts about the incident that caused the complaint as well as copies (never originals) of tickets or baggage tags, if these documents help to explain the nature of the problem. Please include with your letter of complaint a daytime telephone number. None. Not Applicable. Not Applicable. Not Applicable. Not Applicable. Not Applicable. The Aviation Consumer Protection Division provides assistance and information to consumers, including air travelers with disabilities, trying to resolve complaints against airlines, travel agents, and air tour operators. The Division also investigates alleged violations of airline passengers' civil rights and provides information about specific air travel service problems such as lost baggage, oversold flights, scheduling problems and overcharges, and may refer people to local Small Claims courts if informal mediation efforts fail. Not Applicable. No audits are required for this program. None. This program has no statutory formula.
This program has no matching requirements.
This program does not have MOE requirements. Not Applicable. See the following for information on how assistance is awarded/released: Not Applicable. See Regional Agency Offices. Alaska Aviation Statistics Field Office, Department of Transportation, 801 B Street Room 506, Anchorage, AK 99501-23657. Telephone: (907) 271-5147. Norman Strickman, 1200 New Jersey Ave., S.E., Washington, District of Columbia 20590 Email: norman.strickman@dot.gov Phone: (202) 366-2220. http://airconsumer.ost.dot.gov 69-0102-0-1-407. (Investigation of Complaints) FY 11 $2,143,411; FY 12 est $2,281,234; and FY 13 Estimate Not Available Not Applicable. Copies of the pamphlet "Fly-Rights, A Guide to Air Travel in the U.S." are available from the Consumer Information Center-6A, P.O. Box 100, Pueblo, CO 81002. Enclose check or money order payable to Superintendent of Documents in the amount of $1.75 per copy with a 25 percent discount on orders of 100 copies or more. Copies of the "Air Travel Consumer Report" issued monthly and "Plane Talk", a series of air travel fact sheets, are available free of charge by writing to the headquarters office listed. These publications can also be found on the Department of Transportation's world wide web site at: http://airconsumer.ost.dot.gov. Fiscal Year 2012: No Current Data Available Fiscal Year 2013: No Current Data Available Fiscal Year 2014: No Current Data Available